Service line S–03 · Managed IT
IT that earns its invoice.
Monitoring, patching, security, and a helpdesk that actually answers — sized to your business, quoted line by line, and explained in language you don’t need an IT department to translate.
Run a law, accounting, or insurance office? See managed IT shaped for your practice01 How the plan works
One plan. Nothing withheld.
Most IT menus offer a “basic” tier that quietly leaves out the security parts — then sells them back as upgrades. We don’t. Every client gets the full stack, and your quote scales with how many people and machines you run, never with how much protection you could afford.
Per person
Every person, fully supported
Multi-factor authentication enforced from the first login — and monitored so it stays on. Accounts set up properly before day one, shut down completely when someone leaves, and a helpdesk that answers in between. Every account change is documented automatically, so your access records are audit-ready by default.
People · one seat each, full service
Per machine
Every machine, fully protected
Modern threat detection and response on every endpoint — including the kiosk and the shared PC in the back, the ones attackers count on being forgotten. Disk encryption standard, systems and applications patched, failing hardware flagged before it fails. A compromised machine is isolated automatically, at any hour.
Machines · fully protected, no exceptions
Compliance is an add-on, not a tier.
If the FTC Safeguards Rule, financial regulators, or a cyber-insurance carrier are part of your life, a compliance add-on layers formal access reviews, hardened device policies, and the evidence reporting your auditor or carrier asks for on top of the same foundation — scoped to your framework and quoted as its own line. Your compliance advisor still owns the program; we keep the controls running and the evidence current.
02 What’s covered
Everything that plugs in or signs in.
Managed IT means the whole environment is our problem — not a menu of à-la-carte fixes billed by the hour.
Your people
A helpdesk that answers — real support for the humans behind the machines, from new-hire setup to “my email is doing something weird.” Accounts provisioned securely from day one, closed down properly on the way out.
Your computers
Every workstation monitored, kept up to date, and protected — problems caught early, often before anyone sitting at the keyboard notices something was wrong.
Your servers & cloud
The systems your whole business leans on, watched around the clock — on-premise servers, virtual machines, and cloud workloads managed as one environment.
Your security
Layered protection with modern threat detection and response — built to contain a bad day before it becomes a bad month. Security isn’t an add-on tier; it’s in the architecture.
Your backups
Backups that are tested, not assumed — and independent. Cloud file sync isn’t backup: sync faithfully copies deletions and ransomware right alongside your work. We keep a separate copy on its own schedule, and prove the restore works before you ever need it.
Your direction
Reporting and reviews that keep you in the loop — what we handled, what’s aging, what to budget for. IT decisions made with you, on purpose, ahead of time.
03 How pricing works
No rate card. On purpose.
A price published before we’ve seen your environment is a guess — and someone ends up paying for the guess. Here’s how we get to a number instead.
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We assess first
No two businesses run on the same setup, so we don’t quote from a rate card. We look at your actual environment — people, devices, servers, risk — before a single number is written down.
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You get a line-item quote
Your quote lists exactly what’s covered and what it costs, line by line. No bundles you can’t unpack, no “platform fee” doing mysterious work.
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No surprise increases
If your rate has to change — your business grew, or the tools behind your protection got more expensive — you hear it from us before renewal, in writing, with the reason. Never as a surprise on an invoice.
Project work stays project work.
Migrations, office moves, hardware refreshes — always quoted separately, never buried in the monthly. Your recurring invoice covers the running of your business, and nothing gets smuggled into it.
04 Non-negotiables
Standard on every engagement.
Monitoring on every device
Every managed workstation and server reports into our monitoring stack from day one — we usually know before you do.
MFA from the first login
Every user we provision starts with multi-factor authentication enabled. Not optional, not an upsell.
Documentation you can read
Your environment is documented in plain language — devices, credentials, vendors — and it belongs to you.
A person who answers
Local support, no offshore queue. You talk to the people who actually built and run your environment.
05 Questions we get
The things people ask before they call.
Don’t see yours? Email it to us — a real person reads it and answers in plain language.
Why don’t you publish prices?
Because a price published before anyone has seen your environment is a guess — and someone ends up paying for the guess. We assess your setup first, then send a line-item quote that lists exactly what’s covered.
What happens in the assessment?
We look at your actual environment — people, devices, servers, and risk — before a single number is written down. You get a plain-language picture of where you stand along with the quote.
Is security an extra tier?
No. There’s one plan, and the full security stack is standard on every person and every machine. Every user we set up starts with multi-factor authentication — not optional, not an upsell.
Our files are in the cloud. Aren’t they already backed up?
Cloud file sync isn’t backup — sync faithfully copies deletions and ransomware right alongside your work. We keep a separate copy on its own schedule and test the restore before you ever need it.
Who do we actually talk to?
Local people, no offshore queue. You talk to the same people who built and run your environment.
Can our rate change?
It can, and we’d rather say so up front. Adding people or devices changes it, and so can the cost of the security tools behind your protection. Either way, you hear it from us before renewal — in writing, with the reason — never as a surprise on an invoice.
What happens if we leave?
Your environment is documented in plain language — devices, credentials, vendors — and that documentation belongs to you, so whoever comes next starts with a map instead of a mystery.
The conversation costs nothing
Get a quote you can actually read.
Tell us how many people and machines you run. We’ll assess your environment and come back with a line-item quote — nothing bundled into mystery fees.
no sales script · no obligation · you talk to the person who does the work